Privacy Policy

Introduction

TrackIT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring platform and services.

By using TrackIT, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or register for our services
• Contact us for support or inquiries
• Subscribe to our newsletter or updates
• Participate in surveys or feedback forms

This information may include your name, email address, company name, phone number, and any other information you choose to provide.

Monitoring Data

To provide our monitoring services, we collect:

• Server performance metrics (CPU, memory, disk usage, network statistics)
• Website uptime and response time data
• SSL certificate information and expiration dates
• System logs and error messages
• Network connectivity and latency data

Usage Information

We automatically collect certain information about your use of our services:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our platform
• Features used and actions taken
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our monitoring services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, information may be transferred as part of the transaction
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Monitoring data is typically retained for 12 months, while account information is retained until you delete your account or request deletion.

Your Rights and Choices

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at security@monitoring.ly.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: