TrackIT is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).
Last updated: January 15, 2025
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that gives you more control over your personal data. TrackIT is fully committed to GDPR compliance and protecting your privacy rights.
This page explains how we comply with GDPR and what rights you have regarding your personal data.
As a data subject under GDPR, you have the following rights:
You have the right to request access to your personal data and information about how we process it.
You can request correction of inaccurate or incomplete personal data.
You can request deletion of your personal data in certain circumstances.
You can request limitation of processing in certain situations.
You can request a copy of your data in a structured, machine-readable format.
You can object to processing of your personal data for certain purposes.
We process your personal data based on the following legal grounds:
TrackIT may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place:
We retain your personal data only for as long as necessary:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Monitoring Data | 12 months | Historical analysis |
| Support Tickets | 3 years | Customer service |
| Billing Records | 7 years | Legal compliance |
To exercise any of your GDPR rights, you can:
Send your request to security@monitoring.ly
We will respond within 30 days of receiving your request
Some rights can be exercised through your account dashboard
We may need to verify your identity before processing requests
TrackIT has appointed a Data Protection Officer (DPO) to oversee our GDPR compliance:
Email: security@monitoring.ly
We may update this GDPR compliance information from time to time. We will notify you of any material changes by email or through our platform. The updated policy will be posted on this page with a new "Last updated" date.
If you have any questions about our GDPR compliance or data protection practices, please contact us: